Accela - Lincoln Awards and Promotional

Population
265,404
Number of Users
175
Activity
88,000 permits in 2012
Accela Products Used
Accela Automation for Planning and Zoning, Permitting and Inspections, Business Licensing, and Public Health and Safety
Accela Citizen Access
Accela GIS
Accela Mobile Office
Benefits
Project implementation completed $100k under budget
No additional FTEs required
Strengthened agency relationship with contractor community

Lincoln, Nebraska

The Challenge

  • The Mayor wanted to respond to the building community to improve application, review and inspection times
  • Replace legacy 'PERMITS Plus' system that had been outgrown and streamline processes with new technology
  • Repair internal disconnects between Development Services Center-related department personnel and processes

The Solution

  • Implementation of Accela Automation to streamline and automate planning, permitting and business licensing
  • Give the workers a better toolset by implementing Accela Automation, Mobile Office, Citizen Access and GIS, enabling field staff and construction industry professionals

The Result

  • Construction community involvement with beta testing
  • Project implementation completed $100k under budget
  • No additional FTEs required
  • Strengthened relationship with contractor community
  • Mayor's objectives met
Mayor Chris Beutler and DSC Manager Fred Hoke with Accela Customer Service Award Mayor Chris Beutler and DSC Manager Fred Hoke with Accela Customer Service Award Maury Blackman, Accela CEO, presents Accela Customer Service Award to Jim Walkenhorst, IS Project Supervisor Maury Blackman, Accela CEO, presents Accela Customer Service Award to Jim Walkenhorst, IS Project Supervisor
On behalf of the many talented and hardworking people involved in Lincoln's Accela project, I'm delighted to accept this Accela Customer Service Award. All Lincoln staff put forth an extraordinary effort and have a remarkable dedication to success.

Jim Walkenhorst, IS Project Supervisor Lincoln Development Services Center