Strategic Goals and Objectives
Operations
- Provide an ergonomically efficient and pleasant work environment
- Respond to calls for service and other public needs promptly
- Develop and maintain open relationships with other agencies, organizations and the public at large
- Solicit information from staff concerning service provided by the division
- Promote consistency in all processes 24 hours a day, seven days per week
- Maintain a contingency plan
- Continue to support operations with contemporary policies and procedures
Technical
- Upgrade equipment as needed and continuously explore technological advances toward the enhancement of services provided
- Continue to explore partnerships related to space and technology needs
Administration
- Educate our customers by enhancing Public Education committee activities and involvement in the community
- Manage the fiscal, capital, information and personnel resources of the Emergency Communications Center with efficiency and care
- Determine future space and equipment requirements for the Communications Center and Technical Services
- Enhance annual report for division
- Maintain accredited status
Training
- Retain appropriate level of staff within the division
- Minimize liability by providing training academy for new hires and quality continuing education for all personnel
- Recruit and retain quality employees, reflecting the diversity of our population
Quality Assurance
- Process calls for service appropriately in order to provide services which protect persons and property and resolve problems
- Solicit information from customers concerning service provided by the division
- Promote consistency in all processes 24 hours a day, seven days per week
- Increase protocol compliance by providing continuing education opportunities for personnel related to the EMD process