City of Lincoln
2007 Media Releases
Mayor Chris Beutler today proposed that the City and Time Warner Cable seek a neutral third party to negotiate a solution to the issues raised in a recent performance evaluation of the Cityís cable television service provider.
"Itís time for resolution. Itís time for reconciliation," said Mayor Beutler. &quto;Time Warner has a responsibility to resolve this issue with consumers. Consumers have a responsibility to ask for reasonable terms. The cable franchise agreement gives city government the responsibility to find a solution that treats both consumers and Time Warner fairly."
In response to customer complaints, the City Council in March passed a resolution introduced by Councilman Jonathan Cook calling on the Cable Advisory Board (CAB) to conduct a performance evaluation of Time Warner Cable. Many of the complaints came from digital cable subscribers concerning the replacement of Passport, a contracted channel guide, with Navigator, a guide created by Time Warner.
In its final report to the Council, the CAB concluded that Time Warner &quto;beta tested" the Navigator software on the Lincoln market without following commonly accepted industry practice. The CAB concluded that Lincoln Navigator users received sub standard service as a result and made the following recommendations:
Beutler thanked CAB members for their service to the community and said their report can serve as a starting point for negotiations.
"We know the issues. We understand the concerns. It is now time for action," said Beutler. "Time Warnerís cable franchise agreement has granted them an enormous competitive advantage. City government has a responsibility to use its best efforts to ensure that the service resulting from that advantage is to the benefit of the community. In the case of Navigator, a service was promised. A service, in many cases, was inadequately delivered. A deal is a deal."
Beutler also emphasized the need to treat Time Warner fairly. "Time Warner and its employees are our neighbors and friends. We want Time Warner to succeed in our community. We must work together with Time Warner to protect the interests of cable subscribers."
The City Council will discuss the CAB report in a pre-council meeting at 4:15 p.m. Monday, June 25 in Room 113 at the County-City Building, 555 South 10th Street. The complete CAB report is available on the City Web site at lincoln.ne.gov.