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City of Lincoln
Mayor's Office

2007 Media Releases


Date:
August 29, 2007
For More Information Contact:
Julie Righter, 911 Communications Manager, 441-7252
Matt Buser, 911 Training Coordinator, 441-7784


911 CENTERíS TRAINING PROGRAM RECEIVES NATIONAL CERTIFICATION

Lincoln's Emergency Communications/911 Center recently became only the second center in the nation to receive a new certification from the Association of Public Safety Communication Officials (APCO). The APCO Project 33 Certification recognizes Lincoln's training curriculum. 911 Communications Manager Julie Righter praised the local 911 Center's Training Coordinator Matt Buser for his work in this area.

"A dispatcher trained to efficiently obtain the right information can be the difference between life and death," said Righter. "Matt works diligently to make sure that entry-level public safety dispatchers are provided with the knowledge and tools needed to be successful in what can be a very challenging job. This certification validates that our Center's training program is providing instruction in the required areas to meet the APCO standards and to provide the highest level of service possible for the public."

Righter worked on developing the certification process as Chair of the APCO Call Center Standards Committee. The certification is valid for three years.

The Lincoln 911 Center is staffed by 34 full-time, public service dispatchers. The Center is one of only 47 in the country accredited by the Commission on Accreditation for Law Enforcement Agencies. For more information, see the city Web site at lincoln.ne.gov (keyword: 911).


Mayor's Office    Media Releases