Mayor Chris Beutler today will present the Mayor's Award of Excellence for October to Chad Dalton from the Information Services (IS) division of the Finance Department. The award will be presented at the beginning of today's City Council meeting at 3 p.m. in the City Council Chambers, 555 S. 10th St. The monthly award recognizes City employees who consistently provide exemplary service and work that demonstrates personal commitment to the City.
Dalton is a Microcomputer Support Specialist and has worked for the City since 2004. He was nominated by Chief Information Officer Steve Henderson and Lisa Porter of NACR. They nominated him in the categories of customer relations, loss prevention and productivity for his work to implement the new Voice Over Internet Protocol (VoIP) phone system as well as a video conferencing system within City and County government.
Dalton was the primary project manager for the conversion from the Centrex landline system to the Avaya VoIP system, which delivers phone service over the existing data network. Henderson said Dalton quickly educated himself about the new technology and spent days with each department to understand their needs. He was then able to make recommendations on which features and functions of the new system would improve communications and, in many cases, save money and resources. Staff told Henderson that Dalton displayed excellent customer service and demonstrated strong technical abilities.
Porter was the NACR representative who worked with IS on the VoIP project. She said she and the entire NACR project team were extremely impressed with Dalton's work on this major project. "Chad did a fabulous job up front knowing the needs of most of the departments," Porter wrote. "When something new came up that he was not aware of, he simply took a 'can do' attitude and worked closely with the NACR technical folks to figure it out."
Porter said that in NACR's experience with large conversions, schedules usually have to be adjusted to maintain the same level of support to the users. She said Dalton continued to focus on quality and made sure no department lost service for any length of time.
When video conferencing for Lincoln Fire and Rescue became a high priority, Henderson said Dalton managed the two separate projects simultaneously. Dalton also led the video conferencing projects for several of the courts and Lancaster County Corrections, and they rely on this system to conduct business every day.
"Over the course of the last two years, Chad has spent countless hours - many of them late at night, and/or on weekends - to make these projects successful," Henderson wrote. "In today's workplace, we all face the continual challenge of balancing the demands of a career, while continuing to lead a meaningful and positive personal life. Throughout these projects, Chad has been successful on both counts."
The other categories in which employees can be nominated are safety and valor. Consideration also may be given to nominations that demonstrate self-initiated accomplishments or those completed outside of the nominee's job description. All City employees are eligible for the Mayor's Award of Excellence except for elected and appointed officials.
Individuals or teams can be nominated by supervisors, peers, subordinates and the general public. Nomination forms are available at lincoln.ne.gov (keyword: hr) or from department heads, employee bulletin boards or the Human Resources Department, which oversees the awards program. All nominations are considered by the Mayor's Award of Excellence Committee, which includes a representative with each union and a non-union representative appointed by the Mayor. Award winners receive a $50 gift certificate, a day off with pay and a plaque. All monthly winners and nominees are eligible to receive the annual award, which comes with a $250 gift certificate, two days off with pay and a plaque.