Tips for Easy Riding
Route & Schedule Information
To get started riding StarTran, try our online trip planner or consult the routes & schedules. If you have additional questions regarding any of the routes, schedules, or services offered by StarTran you may call the StarTran Customer Service Office at 402-476-1234 weekdays from 8:00 a.m. - 4:30 p.m. Operators are on hand to assist you in making your ride a pleasant and convenient one.
- Plan Your Trip
Be Ready When Your Bus Arrives
If you are paying your fare with cash, please have exact change ready when you board the bus. Drivers are not allowed to give change, handle or deposit fares. If you do not have exact change, a change card will be issued which can be utilized on your next trip. This change card cannot be exchanged for cash. For your convenience StarTran offers 31-consecutive-day passes and 20-ride passes.
If you are using a digital pass, be sure to load your pass on your smartphone prior to boarding your bus. Wait until the bus approaches the stop before activating your pass.
Identifying Your Bus
Every StarTran Bus is marked beside the front door and above the windshield with a route number and name. If you should have any doubts or questions about the routes, please feel free to ask the bus driver.
StarTran Bus Stops
All bus stops on every route are marked by a blue and green bus stop sign. Always arrive at your bus stop five minutes before the bus is scheduled to arrive so that you will not miss your bus. For passenger convenience, bus shelters are located at major boarding areas.
For your safety, buses will not load or unload in a construction zone (i.e. barricades, orange cones, barrels, fence, tape, piles of dirt, holes, etc.). In a construction area, loading and unloading will be at the next designated stop before or after the construction zone.
StarTran passes make your traveling even easier! Passes may be purchased from a mobile device using the Token Transit app, in person at the StarTran office and several outlet locations, or by mail order. For more information on passes, visit the Passes and Fares page or call 402-476-1234.
- Passes and Fares
If you need to take more than one bus to get to your destination, ask your StarTran driver for a transfer when paying your fare. Transfers are free and allow you to change buses without having to pay another fare. One free transfer is allowed per paid fare.
A transfer allows you to board a different bus going in the same direction as if it were the first bus you boarded. The transfer is good for one hour or until the next connecting bus arrives.
Getting Off the Bus
In order to let the bus driver know when you want to get off the bus, just pull the bell cord or press the strip above your seat one block before you want to get off. This will alert the driver to let you off at the next designated stop.
If you are not familiar with the area, ask the driver to let you know when you are approaching your destination.
- Video: One String Attached - Getting Off the Bus
Traffic does NOT stop for the bus, so when you get off the bus you need to wait on the corner for the bus to pass and check all directions for traffic before crossing the street.
Lost and Found
Please check your seat before exiting the bus and make sure you have all of your belongings as StarTran is not responsible for lost or stolen items. However, if you do leave something, you may call the StarTran Customer Service Office at 402-476-1234 between 8:00 p.m. and 4:30 p.m. Every attempt will be made to recover your lost item. Lost and found items can be picked up at 710 "J" Street. Items will be kept up to 15 days, so please be sure and pick up your items within that time.
Wheelchair Accessible Route Service
All of StarTran's regular bus routes are wheelchair accessible.
Disabled persons unable to use regular bus service may qualify/register for specially equipped StarTran Handi-Van at the League of Human Dignity, 1701 "P" Street, 402-441-7871. Following registration, reservations for the StarTran Handi-Van may be made by calling the StarTran Dispatcher. Fare for the special door-to-door service is $3.50 each way. Special Transportation Services 20-ride and 31-consecutive-day passes may also be used.
- Handi-Van Program
Reduced Fares for Seniors & Disabled
Reduced bus fares on fixed route buses are available to senior citizens (62 and older) and disabled persons. By showing your bus driver a Medicare Card, Senior Saver, Go For Less Photo ID card or State ID/Driver's License you may ride the bus for only 85¢ or purchase a 20-ride pass for $16.00. IDs can be obtained from the League of Human Dignity at 402-441-7871.
UNL / StarTran Transportation Program
This program allows UNL students, faculty, and staff to ride any StarTran regular, fixed route service with a special bus pass issued by the University. Persons using this pass must also present a current UNL photo I.D. card when boarding the bus.
- UNL Routes
Employer Bus Program
StarTran has a program whereby employers may offer bus passes to their employees at the regular price or subsidize the passes as a fringe benefit for them. This is tax deductible for both employers and employees alike (Commuter Tax Benefit). The passes will be delivered to you each month and it's as easy as a phone call to StarTran, 402-476-1234.
- Employee Bus Pass Program
- For the comfort of all passengers, smoking is not allowed on StarTran buses or at bus stops.
- As a matter of courtesy, if you are able, please give your seat to an elderly or disabled person.
- StarTran buses are your buses, so please take pride in them when riding by not littering or vandalizing.
- Please see the Bus Passenger Rules page for more information.
- If you have any problems or suggestions, write to:
- Customer Service, StarTran
- 710 "J" Street
- Lincoln, NE 68508
- or call us at: 402-476-1234
- Bus Passenger Rules
Buses do not operate on the following holidays:
- New Year's Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Christmas Day