Automated Meter Reading
In 2007, the Lincoln Water System completed a ten-year project to upgrade water meter reading capabilities. New meters equipped with radio technology were installed, replacing the older meters. The Automatic Meter Reading (AMR) technology allows the water meters to be read remotely with a radio transmitter. A meter reader can now obtain water meter readings just by driving by the customer's property in a van equipped with a computer and radio receiver. Prior to having automated meters, the City employed several meter readers to walk routes and obtain readings by hand, which required entering the property.
By implementing the AMR program, the Lincoln Water System has been able to:
- Increase operational efficiencies by reading more meters in a shorter amount of time
- Eliminate the high operational costs associated with hard-to-read meters or skipped meter reads
- Improve customer satisfaction by eliminating intrusive meter reading visits (there are times when access into properties will be required to verify readings or to perform service work)
- Enhance the quality of billing data by eliminating manual data entry errors
- Improve employee and customer safety
Water Meter Replacement Program
Meters that were installed previously have functioned very well with few problems reported, but it is now time to begin replacing these original water meters to ensure they continue to operate properly. The meters use a non-replaceable battery to transmit readings to a mobile collector mounted in a vehicle. Tests have shown that batteries installed in the late 1990s and early 2000s will last 15 to 20 years. More recently, battery technology has improved, and batteries in meters installed today are expected to last 20 years or more.
Using door hangers, Lincoln Water System personnel will notify customers when technicians will be in the area replacing meters. The door hanger will indicate a date and estimated time that a technician will arrive to perform the work. The technician must enter the home or business to replace the meter. We ask that customers provide clear access to the meter and move any objects or furniture prior to the technician arriving. Customers might consider having a neighbor allow us access to their home if they are not available on the date and time indicated. The work generally takes 20 minutes or less to complete. Customers may reschedule their meter replacement by calling 402-441-1500.
Our technicians all have blue uniforms identifying them as Lincoln Water System employees and will be driving a City vehicle marked as Water System. Each employee carries identification for security purposes and customers are encouraged to ask for identification.
We very much appreciate the assistance of our customers during this water meter replacement project. If you have any additional questions, please feel to contact the Lincoln Water System at 402-441-7571, email us at firstname.lastname@example.org.