Water Meter Replacement Program
In 2007, the Lincoln Water System completed a 10 year project to upgrade water meter reading capabilities. New meters equipped with radio technology were installed, replacing the older meters. The Automatic Meter Reading (AMR) technology allows the water meters to be read remotely with a radio transmitter. A meter reader can now obtain water meter readings just by driving by the customer's property in a van equipped with a computer and radio receiver.
By implementing the AMR program, the Lincoln Water System has been able to:
- Increase operational efficiencies by reading more meters in a shorter amount of time
- Eliminate the high operational costs associated with hard-to-read meters or skipped meter reads
- Improve customer satisfaction by eliminating intrusive meter reading visits (there are times when access into properties will be required to verify readings or to perform service work)
- Enhance the quality of billing data by eliminating manual data entry errors
- Improve employee and customer safety
It is now time to begin replacing these original water meters to ensure they continue to operate properly. During the next several months technicians will be replacing water meters in the area shown on the map.
2013-2014 Replacement Area
Using door hangers, Lincoln Water System personnel will notify customers when technicians will be in the area replacing meters. The door hanger will indicate a date and estimated time that a technician will arrive to perform the work. The technician must enter your home or business to replace the meter. We ask customers to provide clear access to the meter and move any objects or furniture prior to the technician arriving. Customers might consider having a neighbor allow us access to their home if they are not available on the date and time indicated. The work generally takes 20 minutes or less to complete.
Going "door to door" makes replacements more efficient and less costly. We hope that you can make arrangements to be at home during the data and time indicated on your door hanger. If this is not a good time, you may schedule your meter replacement by calling 402-441-1500.
Meters that were installed previously have functioned very well with few problems reported. The meters use a non-replaceable battery that will eventually lose power over time. Battery testing has shown these batteries will last 15 to 20 years for meters installed in the late 1990s and early 2000s. More recently, battery technology has improved and batteries in meters installed today are expected to last 20 years, or more. So the good news is once the meter is replaced, it will be at least another 20 years before we must inconvenience you again.
The battery allows the meter to transmit readings to a mobile collector which is mounted in a vehicle. This equipment can collect hundreds of readings every minute by simply driving down the street making meter reading very efficient and low cost. Prior to having automated meters, the City employed several meter readers to walk routes and obtain readings by hand. This also required entering your property. Now readings are done from the street with no intrusion on your property.
Our technicians all have blue uniforms identifying them as Lincoln Water System employees and will be driving a City vehicle marked as Water System. Each employee carries identification for security purposes and you are encouraged to ask for identification when our technician visits your property.
We certainly understand that our customers lead busy lives and having to take time to allow access inside your home to perform this work can be an inconvenience. Knowing this happens infrequently and that we won't have to reenter your home for another 20 years hopefully provides some relief.
We very much appreciate your assistance in replacing the water meter at your home or business. If you have any additional questions, please feel to contact the Lincoln Water System at 402-441-7571, or by email at firstname.lastname@example.org.