Title VI and ADA Complaint Process
StarTran Title VI Policy
The public transportation system of the City of Lincoln, Nebraska, StarTran, is committed to a policy on non-discrimination ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
If you believe you or others protected by Title VI have been discriminated against, you may file a complaint with the City's Ombudsman at the Mayor's office. Please complete a Title VI/ADA Complaint Form(PDF, 185KB) and submit to:
Ombudsman
Office of the Mayor
555 South 10th Street, Suite 304
Lincoln, NE 68508
You are not required to use this form; a letter with the same information is sufficient. However, the information requested in the items marked with a star (*) must be provided, whether or not the form is used. The complaint should be submitted as soon as possible, but no later than 180 calendar days after the date the alleged discrimination occurred.
For additional information on StarTran's nondiscrimination obligations, please contact the City's Ombudsman in the Mayor's Office at 402-441-8281.
What is the process?
Upon receipt of a complaint, the City's Ombudsman will evaluate and investigate the complaint. The City's Ombudsman may seek assistance of the City Attorney in investigating and responding to the complaint. The Ombudsman shall complete the investigation no later than 45 calendar days after the date the complaint is received. If more time is required, the Ombudsman shall notify the Complainant of the estimated time frame for completing the investigation. Upon completion of the investigation, the Ombudsman will respond to the complaint in writing. The response will explain the position of the City, and, where appropriate, offer options for substantive resolution of the complaint.
If the Complainant disagrees with the Ombudsman's response, the Complainant may appeal the decision within fifteen (15) calendar days after receipt of the response to the Mayor or a designee. Within fifteen (15) calendar days after receipt of the appeal, the Mayor or a designee will respond in writing with a final resolution of the complaint.
All written complaints received by the Ombudsman, appeals to the Mayor, and responses from the City will be retained for at least five years and detailed records for one year. Members of the public should contact the City Ombudsman at the following address in order to request additional information on the City of Lincoln nondiscrimination obligations.
Ombudsman
Office of the Mayor
555 South 10th Street, Suite 304
Lincoln, NE 68508
402-441-8281
You may also file a complaint with the following state and federal agencies:
- Nebraska Department of Transportation
-
Attention: Highway Civil Rights Coordinator
1500 Nebraska Parkway
PO Box 94759
Lincoln, NE 68509-4759
402-479-4870
- Federal Transit Administration, Office of Civil Rights
-
Attention: Title VI Program Coordinator
East Building, 5th Floor - TCR
1200 New Jersey Ave., SE
Washington, DC 20590
More information
Complaints must be signed and include contact information when mailing.
- If information is needed in another language, please contact 402-441-7185.
- Si necesita informacion en otro lenjuage, par favor hablar al numero 402-441-7185.
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- หากต้องการข้อมูลในภาษาอื่น โปรดติดต่อ 402-441-7185.
- Если необходима информация на другом языке, обращайтесь по телефону 402-441-7185.
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