Paratransit

Program Overview Eligibility Criteria Registration Instructions Operating Guidelines

What is the Paratransit Program?

This door-to-door transportation service was created to help meet the transportation needs of individuals who experience disability and who, because of that disability, are unable to ride the regular fixed-routed city bus. The program requires pre-registration.

Paratransit Van

It's Your Job to...

  • Be Ready 15 Minutes Early
  • Be Watching for Us

You may bring a companion (notice must be given at time of reservation).

Call 402-441-7109 to make a reservation. See Operating Guidelines for details.

Call 402-441-7110 for cancellations 24 hours a day.

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What are the eligibility requirements?

A disability that prevents the person from riding a regular city bus. There are no age or income guidelines or restrictions.

Related: ADA Description & Eligibility Criteria

How does one register?

Two applications are required: one to be completed by the applicant and one by the applicant's physician. Eligibility is determined based on the information received in the application.

If an individual is determined eligible, a photo identification card is issued. This can be done two ways.

  1. The individual can bring the completed applications to the League of Human Dignity office where staff will take a picture and issue a card immediately.
  2. Registration can be done by mail. The individual would simply mail the completed application and a small photo that can can be used on the ID card. (The photo needs to be smaller than 1 inch by 1 inch.) An ID card and program information will then be mailed to the individual.

Applicants may download an application form(PDF, 433KB) online, to be filled out and printed. The final page of the online form is to be completed by the applicant's physician. Both forms are to be delivered or mailed to the League Office

Related: Registration Instructions

What is the difference between unconditional and conditional cards?

An unconditional card means there are no restrictions on it. The individual can use Paratransit service at any time, for any reason, within the Operating guidelines.

Sometimes a person is able to ride the city bus except under special conditions. A conditional card may be issued so the person could use Paratransit only when the special conditions exist. Example: if a person, because of their disability, is to avoid cold weather, a "winter" or "cold weather" conditional card can be issued. Another example of a conditional card is a temporary one, issued to people whose disability is only temporary.

What is the cost to ride?

The one way cash fare is $2.50 for eligible riders and their guests. If you are certified to travel with a Personal Care Attendant (PCA) they ride for free. Children 4 and under ride free.

Passengers must pay the exact fare when boarding the bus. We cannot provide change, nor do we accept round trip fares.

Passes are also available:

  • Paratransit 31 Consecutive Day Pass
    $34.00
    Paratransit 31 Consecutive Day Pass
  • Paratransit 20-Ride Pass
    $46.00
    Paratransit 20-Ride Pass
  • Low Income 31 Consecutive Day Pass
    $16.00
    Paratransit Low Income 31 Consecutive Day Pass

Where can I buy passes?

Passes are available at the following outlets:

Paratransit 31 Consecutive Day Pass

  • Hy-Vee (27th & Superior Only)
  • League of Human Dignity
  • Russ's Markets
  • Super Saver
    • 840 Fallbrook Boulevard
    • 5440 S 56th Street

Paratransit 20 Ride Pass

  • Hy-Vee
  • League of Human Dignity
  • Russ's Markets
  • Super Saver
    • 840 Fallbrook Boulevard
    • 5440 S 56th Street

Please see the Low Income Bus Pass page for a list of low income outlet locations.

Attention: wheelchair users

Paratransit drivers will not take wheelchairs up or down more than one step. If a person's residence or other pickup point has more than one step, alternative arrangements must be made. These alternatives can include having someone (other than the driver) available to assist the person using the wheelchair or having a ramp or lift installed.

If you need assistance to obtain or install a ramp or lift, you can contact the Housing & Design Specialist at the League of Human Dignity at 402-441-7871.

What if I have questions about the program?

Call or stop by and visit with the Transportation Coordinator at the League of Human Dignity, located at 1701 "P" Street Lincoln, NE 68508, 402-441-7871 (voice/TDD). Office Hours are 8:00am to 5:00pm, Monday through Friday.

What do I do if I think I've been discriminated against by StarTran based on my disability?

Complaints may be submitted to the City Ombudsman in the Mayor's Office. Please see the StarTran Title VI Policy for more information.

StarTran Title VI Policy

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