City of Lincoln and Lancaster County Coronavirus (COVID-19) Resident Resources

Multilingual Information on COVID-19
Coronavirus (COVID-19) Information in Multiple Languages YouTube playlist of video translations provided by Lutheran Family Services

Lutheran Family Services provides human care services, including children services, direct support services for immigrants and refugees, and behavioral health. Through Lutheran Family Services’ Refugee Health Promotion program and community partner Restoring Dignity, educational videos were created in multiple languages about COVID-19 and preventing the spread of the virus.

The Center for People in Need is a community-based nonprofit that offers services and training to low-income people to satisfy their basic needs and help them achieve economic independence. Assistance for members of our community includes adequate food and household necessities, like diapers, through weekly distributions.

MyLNK App

MyLNK is a free app with a directory of services and resources from nearly 500 organizations and 1,000 programs in the Lincoln and Lancaster County area.

The app can be downloaded for Apple and Android phones, and it works offline once downloaded. MyLNK is also available at mylnk.app/home and is translated into Spanish, Arabic, and Vietnamese. The app and website have a category for COVID-19/Coronavirus response, including updated food distribution information.

211

211 is a resource provided by United Way providing information on services available in Nebraska and Iowa. Call 211 or text your zip code to 898211 to get in touch with a helpline specialist.

Federal COVID-19 Relief

Direct cash assistance – Individuals and families may receive direct payments from the federal government, varying by income level. An individual may get up to $1,200, and a married couple may get up to $2,400, plus $500 for each dependent child under the age of 17. You can calculate your stimulus payment with this Stimulus Check Calculator. These payments may come as a direct deposit to your bank or a check in the coming weeks and months.

Food assistance – The Federal government has temporarily expanded SNAP and WIC food assistance, making it easier to apply. For more information on these programs and how to apply, see Food.

Required paid leave – Some employees will receive up to 80 hours of paid sick leave and up to an additional 10 weeks of paid family and medical leave if they can’t work because of COVID-19. If you’re an employee, make sure you know your paid leave rights and tell your employer if you need to use paid leave for reasons related to COVID-19 as soon as possible.

Unemployment compensation – The Federal government increased the number of people eligible for unemployment payments, increased the amount of unemployment payments available to people who are eligible, extended the length of unemployment payments, and waived some requirements for unemployment. For more information, see Unemployment Assistance.

COVID-19 Healthcare – Health insurance providers are required to cover COVID-19 treatments and testing.

Extension of income tax deadline – The federal income tax filing deadline for 2019 tax returns is now July 15, 2020 (instead of April 15, 2020). Nebraska has also extended the state income tax filing deadline for 2019 tax returns from April 15, 2020 to July 15, 2020. For more information, visit the IRS website.

Temporary pause on evictions and foreclosures – The Federal government has ordered a temporary pause on evictions and foreclosures for some federally subsidized housing. Governor Ricketts also ordered a temporary pause on residential evictions because of inability to pay rent. If you are faced with an eviction or foreclosure lawsuit, know your legal rights by calling Legal Aid.

Lancaster County Human Services - General Assistance

Eligibility is determined by the HHS Poverty Guidelines. Clients may be entitled to receive the following services:

  • Medical care
  • Non-food voucher for necessities (including household supplies and personal care items)
  • Referrals to other programs that may be able to assist you
  • Shelter (which may include deposit, rent, and utilities)
  • StarTran bus passes
  • Cremation
Lincoln Public Schools

Lincoln Public Schools provides Chromebook, food distribution and resources for families.

Basic Needs

Food

Nebraska Department of Health and Human Services: Supplemental Nutrition Assistance Program (SNAP) (formerly known as Food Stamps); Special Supplemental Nutrition Program for Women, Infants and Children (WIC) (a nutrition program for eligible pregnant women, breastfeeding women, and families with children under 5)

  • For SNAP application assistance, contact the Food Bank of Lincoln's SNAP Outreach Team at 855-444-5556.
  • For WIC application assistance, call a WIC center near you.

Center for People in Need provides food distribution daily.

Food Bank of Lincoln

Foodnet

LPS Food Distribution

MyLNK provides a daily list of food resources in the community.

Catholic Social Services of Southern Nebraska provides food Monday through Thursday and offers delivery options to the elderly and homebound. You must call first to request.

Housing

Legal Aid of Nebraska

Community Action Partnership - Homelessness Prevention Services, including tenant support services; rent, utility, and deposit assistance; and emergency services.

For information on renters' rights and evictions, please visit tenantservices.org. You may also email Neva Winkle at nwinkle@communityactionatwork.org. For questions about renting, call 402-875-9353. If no one picks up, please leave a message on the voice mail. All messages will be returned.

Catholic Social Services of Southern Nebraska provides emergency cash assistance for rent, utilities, car repairs, and more. Catholic Social Services of Southern Nebraska also distributes diapers, formula, and personal care items.

Homeless Services

People's City Mission

Matt Talbot Kitchen & Outreach is providing "to-go" meals. Each person will receive one meal and each guest needs to be present to receive their meal. Once you receive your meal you will be asked to leave the facility.

Meal Hours:

  • Monday–Friday11 a.m. to 1 p.m. and 5 to 6:30 p.m.
  • Saturday and Sunday11:30 a.m. to 12:30 p.m. and 5:30 to 6:30 p.m.

Shower and laundry services are available Monday–Friday by appointment during regular hours for those experiencing homelessness.

Unemployment Assistance

American Job Center - 1111 O St #205, Lincoln, NE 68508, 402-413-9236. The American Job Center provides free job search services and unemployment insurance application help.

Nebraska Department of Labor - Unemployment insurance benefits

File an unemployment claim online at NEworks.nebraska.gov. The Nebraska Department of Labor has instructions for filing unemployment insurance claims, and live chat assistance is available at NEworks.nebraska.gov. Email detailed questions to ndol.nichelp@nebraska.gov and include your contact information.

The Federal and State government have expanded unemployment benefits by:

  • Including furloughed workers, self-employed workers, and independent contractors unable to work as a result of COVID-19. Part-time workers and people with not enough work history to usually qualify for benefits are also included
  • Increasing the amount of unemployment payments by $600 per week for up to four months.
  • Extending the length of unemployment payments by 13 weeks, up to a possible 39 weeks
  • Waiving the standard one-week wait time to start receiving benefits, waiving the requirement that people be looking for work and willing to take a new job, and waiving charges to employers for providing benefits to their former employees
    • These waivers are currently in effect from March 22 to May 2, 2020.
Utilities

Black Hills Energy is temporarily suspending nonpayment disconnections for our customers. Black Hills offers assistance options to customers such as payment arrangements, budget billing and medical extensions.

LES asks that customers pay their bill online, by phone, mail, drop-box, or pay cash at select retailers. Customers are urged to call LES at 402-475-4211 if they cannot pay their bill. More information about making payments is available on LES.com > Pay My Bill.

Lincoln Water System has temporarily suspended disconnections for nonpayment. Customers are encouraged to work with the City to make payment arrangements to ensure that they do not fall behind.

Healthcare

Bluestem Health offers medical, dental and behavioral health services, regardless of insurance status as well as a sliding fee discount to serve the underinsured and uninsured.

Clinic with a Heart is a free healthcare clinic that does not require patient identification or proof of income. Call in on clinic days, after 2:00 p.m., to reserve a spot at 402-421-2924. At that time, you will be given a number and return time (or told that they are full).

Behavioral Health

Visit the CDC's website for information on managing anxiety and stress during the pandemic and taking care of one's emotional health.

Lutheran Family Services of Nebraska, located in Lincoln, offers TeleHealth options for anyone needing counseling or Behavioral Health services remotely. Call 1-833-903-2376 to learn more about TeleHealth.

If you or someone you know is having a difficult time due to substance abuse, mental health, or thoughts of suicide, the CenterPointe help line is just a call or text away at 402-475-6695. This is a free and confidential resource, 24/7, 365 days a year – for youth, adults, or families.

The Mental Health Association's Keya House staffs a 24/7 Warm Line at 402-261-5959. They have resources to assist those living with mental health or substance use issues.

Cedars assists children and families who are struggling. Their hotline is available 24 hours a day at 402-434-5437.

The Bridge offers mental health and substance use counseling for those in need. Their hotline is available 24 hours a day at 402-477-3951.

The National Suicide Prevention Lifeline is a 24/7, toll-free hotline available to anyone in suicidal crisis or emotional distress. The number is 1-800-273-8255.

Domestic Violence

Friendship Home provides emergency shelter, transitional housing and crisis services to victims of domestic violence. Their hotline is answered 24 hours a day, 365 days a year at 402-437-9302.

Voices of Hope provides services to empower those who have experienced relationship violence, sexual assault and related forms of abuse. Their services are free and confidential to victims of these crimes as well as their family members. Voices of Hope is accessible 24-hours a day through their crisis line: 402-475-7273.

Discrimination

Lincoln Commission on Human Rights

Be observant for any discriminatory responses or stigma related to the COVID-19 (Coronavirus) based on race, nationality, ethnicity, disability, religion or any other protected classes in our community.

  • Coronavirus doesn't recognize race, nationality, or ethnicity. Coronavirus (COVID-19) started in Wuhan, China. Having Chinese ancestry — or any other ancestry — does not make a person more vulnerable to this illness.
  • Wearing a mask does not mean a person is ill. People wear masks for a variety of reasons, including to avoid pollen and air pollution and for cultural and social reasons. We should not judge someone for wearing a mask or assume they are sick.
  • Speak up if you hear, see, or read discriminatory comments. Correct false information and remind the person that prejudiced language and actions make us all less safe.

Please report any discriminatory acts in housing, employment or public accommodation matters occurring in Lincoln to the Lincoln Commission on Human Rights by using the online Human Rights intake questionnaire or calling 402-441-7624.

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