Title VI & ADA Complaint Process

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What is Title VI of the Civil Rights Act of 1964?

"No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."  42 U.S.C. § 2000d

Under Title VI, StarTran customers who are not proficient in English are able to obtain a "Riders Guide" in these languages: Spanish, Arabic, Russian, Vietnamese, and Karen. This Ride Guide is free and available to the public upon request. Translation services are also free and available upon request.

How to File a Title VI or an ADA Complaint

Please complete a Title VI/ADA Complaint Form (57 K) PDF and submit to the City Ombudsman in the Mayor's Office at 555 South 10th Street, Suite 301, Lincoln NE 68508. If you have additional questions, please call the Ombudsman at 402-441-7511.

You are not required to use this form; a letter with the same information is sufficient. However, the information requested in the items marked with a star (*) must be provided, whether or not the form is used. The complaint should be submitted as soon as possible, but no later than 180 calendar days after the date the alleged discrimination occurred.

What is the Process?

Upon receipt of a complaint, the City's Ombudsman will evaluate and investigate the complaint. The City's Ombudsman may seek assistance of the City Attorney in investigating and responding to the complaint. The Ombudsman shall complete the investigation no later than 45 calendar days after the date the complaint is received. If more time is required, the Ombudsman shall notify the Complainant of the estimated time frame for completing the investigation. Upon completion of the investigation, the Ombudsman will respond to the complaint in writing. The response will explain the position of the City, and, where appropriate, offer options for substantive resolution of the complaint.

If the Complainant disagrees with the Ombudsman's response, the Complainant may appeal the decision within fifteen (15) calendar days after receipt of the response to the Mayor or his designee. Within fifteen (15) calendar days after receipt of the appeal, the Mayor or his designee will respond in writing with a final resolution of the complaint.

All written complaints received by the Ombudsman, appeals to the Mayor, and responses from the City will be retained for at least three years. Members of the public should contact the City Ombudsman at the following address in order to request additional information on the City of Lincoln nondiscrimination obligations.

Ombudsman, Office of the Mayor
555 South 10th Street, Suite 301
Lincoln, NE 68508

You may also file a complaint with the following state and federal agencies:

Nebraska Department of Roads
Attention: Highway Civil Rights Coordinator
1500 Highway 2
PO Box 94759
Lincoln, NE 68509-4759
Federal Transit Administration, Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor - TCR
1200 New Jersey Ave., SE
Washington, DC 20590

Complaints must be signed, and include contact information when mailing.