VANLNK – StarTran On-Demand Service

The VANLNK microtransit app allows you to book on-demand transportation within the City of Lincoln. Get on board with StarTran!

Phone screen showing ride request screenVANLNK is an on-demand transportation service from StarTran that begins service April 20 as a pilot project. StarTran's fleet of VANLNK vehicles are smaller than a regular bus, and provide door-to-door service for customers scheduling trips through a smartphone app. Customers may select any local pickup and destination location, and a VANLNK vehicle will be dispatched for same-day service.

How Does It Work?

VANLNK provides door-to-door service for customers using a smartphone app to schedule and pay for trips. Departures and destinations may be from anywhere within Lincoln city limits.

VANLNK is a shared ride service, meaning trips are planned using software that optimizes the route for all current users on the schedule. If other customers have trips planned in the same general area, you may share the vehicle for part or all of your ride and make a few stops along the way.

All vehicles are lift or ramp accessible.

$5 per trip (must pay by debit/credit through the app)

Service Hours: Mon – Fri: 6:30 a.m. to 8:30 p.m. (last pickup at 8 p.m.) Sat: 6:30 a.m. to 6:30 p.m. (last pickup at 6 p.m.) Sun: no service

Schedule a ride with the tap of a button

Get picked up where you want

Share your ride with others heading the same way

VANLNK Frequently Asked Questions

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How do I download the VANLNK application?

Search for the keyword “VANLNK” in the app store. Android and IOS apps are available.

How do I book a trip?

You must book a trip through the VANLNK application. With the app open, select “Where to?” and enter your pickup and destination locations. You may set shortcuts for frequently used locations, use your current location determined by geolocation services on your device, or place a pin on a map. After you set your trip options and review the details, select "SCHEDULE RIDE" to confirm and pay.

Can I reserve a trip for later in the week?

No, only same-day bookings accepted (i.e., it must be the day you want to book for).

How do I cancel a trip?

Trips should be canceled through the VANLNK application. A "Cancel Ride" button will be available under your scheduled trip. Your credit or debit card will not be charged until the trip is completed.

What payment types are accepted?

All major credit or debit cards are accepted.

Can I use VANLNK to connect to other transit modes?

Yes, you can use VANLNK to connect to other transit services. If you are traveling to and from a destination, you can also use this service to complete one of the two trips, while using StarTran’s fixed route service to complete the other trip.

How long will I have to wait for a pick up?

This service is based on the availability of vehicles. The app will tell you how long you will need to wait for a ride. This wait time will vary depending on the time of day.

How many passengers are allowed per trip?

Only two passengers will be allowed per trip at this time in order to maintain the current social distancing requirements.

Are animals allowed to ride with me?

Service animals are allowed on vehicles. Non-service animals must be in a pet carrier.

Are there any guidelines to follow if I'm traveling with a child?

StarTran on-demand service does not provide child safety seats. If you are traveling with a child you are required to provide and secure your own car seat.

Can I bring luggage, groceries, or other materials onto the vehicle?

Customers are permitted to bring packages on board the van, but they should be limited in size and number so that the items can be stored safely under the seat or on your lap and the lap of your companion. Packages may not block the aisles.

Is this a permanent service?

This is currently a pilot project. The service will be evaluated during the pilot to determine if it should be continued in the future. The pilot project length has not yet been determined.

Support

If you have questions, please call 402-476-1234.