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January 23, 2003
For More Information Contact:
Diane Gonzolas, Citizen Information Center, 441-7831
Bonnie Coffey, Women’s Commission, 441-8695

City Information Services Receives $100,000 Grant

Mayor Don Wesely today announced that the City of Lincoln has been awarded a grant of $100,000 in technology improvement products and services by the 3Com Company. The money will be used to help improve the City’s constituent services and networking capabilities.

As a component of Mayor Wesely’s Information Technology initiative, the City has developed a partnership with University of Nebraska-Lincoln J.D. Edwards Honors Program students to help design an improved tracking system for resolving citizen complaints.

"Our project will result in the development of prototype software that will bridge each different City department’s computer tracking system so we can implement a comprehensive constituent services tracking system," said Mayor Wesely. "The resulting electronic tracking system will improve how the City resolves constituent concerns, identify which departments receive the largest number of concerns, help determine where cost efficiencies could be gained and produce quarterly reports by department."

The 3Com Company, which provides much of the City’s networking equipment, has placed a high priority on its Urban Challenge Program by providing grants and awards of products and services to non-profit organizations and governmental entities.

"We are very excited about the award of this grant," said Doug Thomas, Information Services Manager for the City of Lincoln. "We're looking forward to continuing our relationship with 3Comm in enhancing our current information technology infrastructure. This grant will assist in our ongoing efforts to continue to provide a high level of service to the citizens of Lincoln and Lancaster County."

3Com's Urban Challenge Program was created to help cities incorporate new uses for information technology into the fabric of their communities and enhance education and public communications systems.

3Com is a provider of innovative, practical and high-value networking products for enterprise customers. 3Com is also a leader in Internet protocol (IP) service platforms and access infrastructure for the network service provider market.

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