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City of Lincoln
Mayor's Office

2009 Media Releases

December 22, 2009
For More Information Contact:
Diane Gonzolas, Citizen Information Center, 441-7831
Alan Tomkins, Public Policy Center, 472-5678

Mayor Urges Residents To Take Online Survey

Mayor Chris Beutler today encouraged all residents to take the City's latest citizen satisfaction survey, now available online at He said this survey is important in measuring City government performance, an essential step in the City's transition to outcome-based budgeting.

"For more than two years, we have worked to change the culture at City Hall to become more responsive, more customer-friendly and more focused on performance," Beutler said. "Residents would be performing an important service for our community by telling us what we do well and what we can improve." The survey will be online until mid-January, and paper copies are available at libraries and at the Mayor's Office.

Beutler also released several results from the recently completed telephone survey of 600 randomly selected residents:

At the same time, the Mayor said he is concerned that more than 70 percent of the phone survey respondents overestimated the percentage of their property tax dollar that goes to City government.

The answer is about 14 percent, but less than 30 percent of those surveyed were correct," he said. "I believe Lincoln residents would rate the value question even higher if they had the correct information on their property taxes.

The Mayor said complete results would be released once the online survey results are processed. The City is again partnering with the University of Nebraska Public Policy Center, which also helped with the PRIORITY LINCOLN project and earlier "Taking Charge" efforts.


Mayor's Office
Media Releases