At today's Nebraska Digital Summit, the City of Lincoln unveiled a new iPhone application that allows residents to contact the City's ACTION Center with their mobile phones. The free app is now available in the iTunes store.
The ACTION (Acting with Citizens to Improve our Neighborhoods) system was created by the City in partnership with neighborhoods in 2005. It allows residents to request non-emergency services or express concerns online through the City's home page at lincoln.ne.gov. Requests are automatically routed to the departments or divisions in charge of the issues, and each inquiry is assigned a number that the resident can use to track the requests.
When residents send photos to the City's ACTION center using their mobile phones, the message will automatically include GPS (global positioning system) information. A similar app for Android phones has been available in the Android Market (search for Lincoln Action Center) since April. The Information Services Division of the City Finance Department developed the applications in partnership with Information Analytics, Inc., a local firm specializing in information technology and software as well as Web design and hosting.
City Ombudsman Lin Quenzer said the mobile phone applications provide a convenient way for residents to report graffiti, high weeds, potholes or other problems. She said ACTION processed about 5,000 service requests and concerns in 2010.
City officials caution the new application should never be used while driving, and residents should never put themselves in danger to take a photo for the ACTION center. ACTION should only be used for non-emergency inquiries. Those reporting emergency situations should always use 911.