So far this year, Lincoln residents have logged 7,231 requests for non-emergency City services through the UPLNK phone app or website. That ranks Lincoln third among communities with more than 150,000 residents that use the SeeClickFix data management platform. The City partnered with SeeClick Fix to create UPLNK, an update of the City's Action Center, which has been in use since 2005. More than 300 U.S. cities now use the SeeClickFix platform.
Of the requests received by Lincoln residents this year, 5,666 or 78 percent have been resolved. That's the fifth highest ranking among SeeClickFix users.
"Lincoln's high engagement ranking shows that UPLNK is an effective way for residents to help City government keep our community the best it can be," said Lin Quenzer, City Ombudsman. "This app has proven to be great method of alerting City staff to issues such as potholes, streetlight problems, downed tree limbs and many other non-emergency, quality of life concerns."
UPLNK is available in the app store and at UPLNK.lincoln.ne.gov. Residents can use UPLNK to send pictures, videos and specific descriptions of problem areas to give the City a more complete understanding of the situation. Locations of reported issues are automatically recorded when the app is engaged. The SeeClickFix platform also provides City staff with a centralized management system to monitor issues from start to finish and to keep residents informed throughout the process.
"UPLNK has provided us great interaction with our residents to get things done in Lincoln," said Lincoln Transportation and Utilities Director Miki Esposito. "UPLNK gives us immediate notification of non-emergency problems, serving as an extension of our eyes and ears in the community. We are extremely pleased with the success and grateful for the community's cooperation in using this interactive management tool."
For more information about UPLNK, contact Quenzer at 402-441-7511 or firstname.lastname@example.org.